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FAQS
When will my order ship?
We know you are excited to receive and begin wearing your new Custom Letter Jacket! We provide industry leading production time of 3-4 weeks for most custom orders. All LetterCustom® apparel is custom made to order based on your unique specifications. Sometimes we will also have a rush order option. If a rush order available, it will appear at time of checkout that you can select. Once your order is completed, we will promptly ship your order via the shipping method selected at checkout. Track your order status under My Account
Where will my order ship from?
Once completed and checked for quality, your order will ship immediately from our facility in Eagle Mountain, Utah USA. Once it has left our facility, please allow 2-10 business for delivery based on your shipping selection at time of checkout. You can track your order status under My Account
What Size Should I Order?
Please see the jacket sizing guide
What if my school does not come up on the list?
It’s OK, we still love your school. We work with many schools, but don’t have every school’s information yet on file. We are continually updating our database of school jackets templates. If your school does not have a standard design already created, you are able to create a jacket with the Jacket Designer Tool or contact us at (385) 645-3132. How cool will that be to see your classmates wearing custom Letter Jackets that YOU designed!
What designs can I upload for patches?
You can upload any images that meet’s the Personalized Apparel Rules. Per copyright and trademark laws, you are not able to use any copyrighted or trademarked content (i.e. sports team logos, player names, etc.) LetterCustom® strictly prohibits the use of profane or offensive content. We welcome you to upload your own custom designs so long it meets the above-mentioned criteria, at sole discretion. Once your custom image is approved and added to your account profile, you can use it as often as you like for LetterCustom® products of all sorts!
What materials are used to create your jackets?
LetterCustom® Premium Varsity Jackets are handmade with the highest quality materials including, Genuine Natural Cowhide Leather, Thick 24oz Melton Wool, Ringspun Cotton, and Colorfast Polyester Knit. Don’t settle for anything less than the best in quality! We are dedicated to making sure your Jacket not only looks great but feels great and is made to last for years to come! See Materials and Colors
What other groups do you make jackets for?
LetterCustom® makes custom jackets for clubs, corporate groups, special events, sports teams, musical groups, team awards and more! We can help you create a great looking custom varsity jacket that everyone in your group will be proud to wear! Save even more with bulk group discounts!
How Can I Become A Local Distributor?
LetterCustom® is actively seeking local area distributors for our High Quality, Custom Letter Jackets and School Apparel! We offer exclusive territory partnerships and provide you with the industry’s best terms and products. If you are interested in becoming a distributor, please contact us by calling (385) 645-3132.
How Can I Create A Team Template?
Team Jacket Templates are easy to setup! First, create your design or have our graphic designer set up your design. Once your design is saved, just share your custom link for anyone to use your designs and checkout! To get started, call (385) 645-3132 or chat with us!
Do you charge sales tax?
By law, we are required to collect local sales tax for orders addressed within Utah, USA. At this time all other states and international orders are not assessed sales tax. Retailers and distributors, please send your sales tax exemption/resell certificate to [email protected]
What payment methods do you accept?
LetterCustom® accepts all major credit cards (Visa, Mastercard, American Express, Discover, & Apple Pay). For your convenience, we also accept PayPal Credit Financing. If you are required by your school or organization to pay using a method other than those listed such as check, please contact us to arrange payment.
What is your return policy?
At LetterCustom® your complete satisfaction will always be our number one goal! Once you receive your customized apparel, please inspect it immediately to ensure there are no defects. If any wearable is found to be defective, we will replace or repair it at no cost to you. Please contact us and we’ll email you an RMA number and return postage label. Please remember that personalized apparel is custom made to order and is personal to only you. As such, we are unable to accept returns on custom apparel or wearables for any other reason.
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