FAQs
When will my order ship?
We know you are excited to receive and begin wearing your custom Jacket from LetterCustom! Please remember that all LetterCustom Varsity Jackets are custom made to order based on your unique specifications. Even so, we are able to provide you with an industry leading 3-5 week production time. While this is considered fast for our industry, we are will not cut corners on quality. Once your Jacket is ready, we will be sure to prepare and ship it quickly. Typically it will take 2-5 business days once shipped to arrive safely to you.
Where will my order ship from?
Once complete and checked for quality, your order will ship immediately from our facility in Salt Lake City, Utah USA. Once it has left our facility, please allow 2-5 business for delivery.
What designs can I upload for patches?
You can upload any image that meet’s the Personalized Apparel Rules. Per copyright and trademark laws, you are not able to use any copyrighted or trademarked content (ie sports team logos, Player names, etc). Letter Sports prohibits the use of profane or offensive content. LetterCustom allows you to upload your own custom design as long as it meets all the above-mentioned criteria at its sole discretion. Uploaded designs are charged an ONE TIME $15 fee for custom file proofing and setup modification. Once your custom image is approved and added to your account profile, you are able to use it as often as you like with NO additional fee. For more details on personalized apparel click here.
https://www.lettercustom.com/personalized-apparel-rules/
What materials are used to create your jackets?
At LetterCustom, we hand select only the highest quality materials for your Jacket and other wearables. These materials include Genuine Natural Leather, 100% Pure 24oz Melton Wool, 100% Ringspun Cotton, and Polyester Knit. Don’t settle for anything less than the very best in quality. We are dedicated to making sure your Jacket not only Looks great but feels great and is made to last for years to come. Click here for material and color options.
What Size Should I Order?
See the jacket sizing guide here.
What is your return policy?
At LetterCustom, your complete satisfaction will always be our number one goal. Once you receive your Jacket or wearable please inspect it immediately to ensure there are no defects or imperfections. If any Jacket or wearable is found to be defective we will replace or repair it at no cost to you. Simply email us at [email protected] and we will email you an RMA and return postage label. Please remember that personalized apparel is custom made to order and is personal to only you. As such, we are unable to accept returns on Jackets or wearables for any other reason.
How can I become a local distributor?
LetterCustom is actively seeking local area distributors of our High-Quality Custom Jackets and wearables. We offer exclusive territory partnerships and provide you with the industry’s best terms and products. If you are interested in becoming a distributor, please contact Thomas by calling (385) 645-3132.
What other groups do you make jackets for?
Letter Sports provides custom jackets for private and public clubs, corporate groups, special events, marketing swag and much, much more. We will help you create the perfect Jacket that everyone in your group will be proud to wear.
Do you charge sales tax?
We are required by law to charge applicable sales tax for purchases shipped to Utah addresses. At this time all other states and international orders are not charged a sales tax. Resellers are welcome to send us a copy of your sales tax exemption/resell certificate. Once verified and placed on file you will not be charged sales tax on your orders per local and national laws.
What if my school does not come up on the list?
It’s ok, we still love your school. While we have created a very comprehensive database of thousands of schools, we are always looking to update our database of school jacket templates. If your school does not have a template already created, you are able to create a jacket from scratch with the Jacket Designer Tool or have your Athletic Director contact us at (385) 645-3132. How cool will that be to see your classmates wearing custom Jackets from Letter Sports that YOU created!
What payment methods do you accept?
We gladly accept all major credit cards (Visa, Mastercard, American Express, Discover). For your convenience, we also accept PayPal and Apple Pay. There is no additional fee for these payment methods. If you are required by your school, district or institution to pay using a method other than those listed, please reach out to us at support@lettersports.com to discuss your specific payment requirements.