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FAQs

What materials are used to create your jackets?

At LetterCustom, we hand select only the highest quality materials for your Jacket and other wearables including Genuine Natural Leather, Thick 24oz Melton Wool, Pure Ringspun Cotton, and Colorfast Polyester Knit.  Don’t settle for anything less than the very best in quality.  We are dedicated to making sure your Jacket not only looks great but feels great and is made to last for years to come.  Materials and Color Options

When will my order ship?

We know you are excited to receive and begin wearing your custom Jacket from LetterCustom!  Please remember that all apparel items are custom made to order based on your unique specifications.  We provide industry leading production time of 3-4 weeks for most custom orders.  If a rush order option is available, it will appear at time of checkout.  Once completed we quickly ship your order via the shipping method selected at checkout.  You can track your order status in MY ACCOUNT and feel free to contact us with any questions.

Where will my order ship from?

Once complete and checked for quality, your order will ship immediately from our facility in Salt Lake City, Utah USA.  Once it has left our facility, please allow 2-5 business for delivery.

Do you charge sales tax?

We are required by law to charge applicable sales tax for orders shipped to within Utah, USA. At this time all other states and international orders are not charged a sales tax. Resellers and distributors are welcome to send a copy of your sales tax exemption/resell certificate.

What payment methods do you accept?

We gladly accept all major credit cards (Visa, Mastercard, American Express, Discover).  For your convenience, we also accept PayPal and Apple Pay.  There is no additional fee for these payment methods.  If you are required by your school, district or institution to pay using a method other than those listed, please reach out to us at [email protected] to discuss other payment options.

What designs can I upload for patches?

You can upload any image that meet’s the Personalized Apparel Rules.  Per copyright and trademark laws, you are not able to use any copyrighted or trademarked content (ie sports team logos, player names, etc).  LetterCustom prohibits the use of profane or offensive content.  LetterCustom allows you to upload your own custom design as long as it meets all above-mentioned criteria at its sole discretion.  Once your custom image is approved and added to your account profile, you are able to use it as often as you like.

https://www.lettercustom.com/personalized-apparel-rules/

What is your return policy?

At LetterCustom, your complete satisfaction will always be our number one goal.  Once you receive your Jacket or wearable please inspect it immediately to ensure there are no defects or imperfections.   If any Jacket or wearable is found to be defective we will replace or repair it at no cost to you.  Simply fill out the contact form and we will email you an RMA and return postage label.  Please remember that personalized apparel is custom made to order and is personal to only you.  As such, we are unable to accept returns on Jackets or wearables for any other reason.

How to become a local distributor

LetterCustom is actively seeking local area distributors for our High Quality, Custom Letter Jackets and School Apparel. We offer exclusive territory partnerships and provide you with the industry’s best terms and products. If you are interested in becoming a distributor, please contact us by calling (385) 645-3132.

How Do Team Templates Work?

Team Jacket Templates are easy to setup!  Once you create your design, save it to your LetterCustom account and share!  Feel free to contact us with any questions.

How can I become a local distributor?

LetterCustom® is actively seeking local area distributors of our High Quality, Custom Jackets, and wearables.  We offer exclusive territory partnerships and provide you with the industry’s best terms and products.  If you are interested in becoming a distributor, please contact us by calling (385) 645-3132.

What other groups do you make jackets for?

LetterCustom provides custom jackets for private and public clubs, corporate groups, special events, marketing swag and much, much more.  We will help you create the perfect Jacket that everyone in your group will be proud to wear.

Can I order a school jacket if my school is not on your list?

It’s OK, we still love your school.  We work with many schools, but don’t have every school’s information yet on file.   We are always looking to update our database of school jackets.  If your school does not have a template already created, you are able to create a jacket with the Jacket Designer Tool or have your Athletic Director contact us at (385) 645-3132.  How cool will that be to see your classmates wearing custom Jackets from LetterCustom that YOU designed!

What Size Should I Order?

Please refer to the sizing guide found here.

Other Questions?

Please call us at (385) 645-3132 or fill out the contact form.

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