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FAQs

COVID19 Notice
*Please note that due to local Covid19 prevention rules & guidelines, our staffing for live chat & phone availability may vary.  LetterCustom is accepting new orders but please plan on the extended production time of approx. 1-2 weeks for most custom orders (5-6 weeks total plus shipping).   We will continue to proactively communicate with existing customers via email as any updates become available, including tracking information once orders are ready for shipment.  We appreciate your patience and understanding.

What materials are used to create your jackets?

LetterCustom® Premium Varsity Jackets are handmade with the highest quality materials including, Genuine Natural Cowhide Leather, Thick 24oz Melton Wool, Ringspun Cotton, and Colorfast Polyester Knit.  Don’t settle for anything less than the best in quality!  We are dedicated to making sure your Jacket not only looks great but feels great and is made to last for years to come!  See Materials and Colors

When Will My Order Ship?

We know you are excited to receive and begin wearing your new Custom Letter Jacket!  We provide industry-leading production time of approx. 4 weeks for most custom orders.  All LetterCustom® apparel is custom made to order based on your unique specifications.  Sometimes we will also have a rush order option.  If a rush order available, it will appear at the time of checkout that you can select.  Once your order is completed, we will promptly ship your order via the shipping method selected at checkout.  We currently recommend UPS shipping however we can ship via your preferred carrier.  Track your order status under My Account and feel free to Contact Us with any questions!

Where will my order ship from?

Once completed and checked for quality, your order will ship immediately from our facility in Eagle Mountain, Utah USA.  Once it has left our facility, please allow 2-10 business for delivery based on your shipping selection at time of checkout.  You can track your order status under My Account

Do you charge sales tax?

We are required by law to charge applicable sales tax for orders addressed within Utah, USA.  At this time all other states and international orders are not assessed sales tax. Retailers and distributors can send sales tax exemption/resell certificate to [email protected]

What payment methods do you accept?

LetterCustom® accepts all major credit cards (Visa, Mastercard, American Express, Discover, & Apple Pay).  For your convenience, we also accept PayPal Credit Financing.  If you are required by your school or organization to pay using a method other than those listed such as check, please contact us to arrange payment.

 

 

 

What Designs Can I Upload For Patches?

You can upload any images that meet’s the Personalized Apparel Rules.  Per copyright and trademark laws, you are not able to use any copyrighted or trademarked content (i.e. sports team logos, player names, etc.)  LetterCustom® strictly prohibits the use of profane or offensive content.   We welcome you to upload your own custom designs so long it meets the above-mentioned criteria, at sole discretion.  Once your custom image is approved and added to your account profile, you can use it as often as you like for LetterCustom® products of all sorts!

See Personalized Apparel Rules

What is your return policy?

At LetterCustom® your complete satisfaction will always be our number one goal!  Once you receive your customized apparel, please inspect it immediately to ensure there are no defects.   If any wearable is found to be defective, we will replace or repair it at no cost to you.  Please contact us and we’ll email you an RMA number and return postage label.  Please remember that personalized apparel is custom made to order and is personal to only you.  As such, we are unable to accept returns on custom apparel or wearables for any other reason.

How to become a local distributor

LetterCustom® is actively seeking local area distributors for our High Quality, Custom Letter Jackets and School Apparel!  We offer exclusive territory partnerships and provide you with the industry’s best terms and products. If you are interested in becoming a distributor, please contact us by calling (385) 645-3132.

How Do Team Templates Work?

Team Jacket Templates are easy to setup!  First, create your design or have our graphic designer set up your design.  Once your design is saved, just share your custom link for anyone to use your designs and checkout! To get started, call (385) 645-3132 or chat with us!

How can I become a local distributor?

LetterCustom® is actively seeking local area distributors of our High Quality Custom Jackets & Customized Apparel. We offer exclusive territory partnerships and provide you with the industry’s best terms and products! If you are interested in becoming a distributor, please contact us by calling (385) 645-3132.

What other groups do you make jackets for?

LetterCustom® makes custom jackets for clubs, corporate groups, special events, sports teams, musical groups, team awards and more! We can help you create a great looking custom varsity jacket that everyone in your group will be proud to wear!  Save even more with bulk group discounts!

What If My School Doesn't Come Up On The List?

It’s OK, we still love your school.  We work with many schools, but don’t have every school’s information yet on file.   We are continually updating our database of school jackets templates.  If your school does not have a standard design already created, you are able to create a jacket with the Jacket Designer Tool or contact us at (385) 645-3132.  How cool will that be to see your classmates wearing custom Letter Jackets that YOU designed!

What Size Should I Order?

What is Klarna Buy Now Pay Later?

Klarna Logo.

Shop now, pay later with Klarna!

We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.

It’s smoooth and simple

Select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress­-free payment options. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.

How to checkout with Klarna

  1.  Add item(s) to your cart and select  at checkout.
  2.  Choose the payment option that fits your needs.
  3.  Enter your card information or complete a Klarna Credit application.
  4.  Easily manage your purchases in the Klarna App.

You shop, you choose how to pay.

Pay later in 30 days

With Pay later in 30 days, you’ll get a free payment delay that allows you to try before you buy. Pay for your purchase up to 30 days after it’s been shipped. No upfront payment, no interest, and no fees when you pay on time.

Monthly Financing

Apply for easy monthly financing directly in the checkout. A simple, 2-step application will provide an instant approval decision. Once you’ve been approved, you’ll receive reminders and can manage your payments directly in the Klarna App.

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{{available_tiers_table(8,No interest if paid full, Purchase price,APR,Pay period,months, Interest will be charged to your account from transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the %lastMonthOfPromoPeriod month promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.

Klarna Credit accounts are subject to a potential $2 monthly minimum interest charge‚ credit approval and terms. Klarna Credit accounts are issued by WebBank‚ member FDIC. )}}

Making payments

Review your latest purchases and pay any open balances by logging into your Klarna account at https://app.klarna.com/login. You can also chat with Klarna Customer Service 24/7 in the Klarna App.

Safe and secure

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy.

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page.

What is Klarna?

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

How does Pay later in 30 days work?

When you checkout with Pay later in 30 days, you have the ability to try your items before you buy. Receive and review your order at home before ever making a payment. Once your order has been shipped, you’ll receive an email with instructions to pay. Need to make a return? Simply log in to the Klarna App.

Is there a fee to use Pay later in 30 days?

There are no fees when you follow the payment schedule. Please review product terms for applicable fees.

What is Klarna monthly financing?

Monthly financing is available when you choose to open an account with Klarna at the time of checkout. This affordable and highly flexible credit line is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time and can be used anywhere in the Klarna merchant network. View complete terms.

How does financing with Klarna work?

It’s simple! Shop at any online store that offers Klarna monthly financing, and choose a flexible payment plan to pay for your purchases over time. You will know if you are approved in seconds, before completing your purchase. If approved, you will receive an email confirmation from Klarna, and can manage your account through the https://app.klarna.com/login.

Will this affect my credit score?

When you choose Pay later in 30 days, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

Monthly financing applications will take credit score and credit history into consideration when determining if the application is approved.

How can I reach Klarna?

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

About Klarna

Klarna is one of Europe’s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for shoppers and retailers with unique payment options and superior customer experience.

Klarna has 2,500 employees across 17 countries, and is leading the way for alternative payments by serving 85 million consumers and 205,000 merchants smoooth payment solutions.

www.klarna.com/us/what-is-klarna/

 

Other Questions?

Please call us at (385) 645-3132 or fill out the contact form.