At LetterCustom, your complete satisfaction will always be our number one goal. Once you receive your Jacket or wearable please inspect it immediately to ensure there are no defects or imperfections. If any Jacket or wearable is found to be defective we will replace or repair it at no cost to you. Simply fill out the contact form and we will email you an RMA and return postage label. Please remember that personalized apparel is custom made to order and is personal to only you. As such, we are unable to accept returns on jackets or wearables for any other reason.