At LetterCustom, your complete satisfaction will always be our number one goal. Once you receive your Jacket or wearable please inspect it immediately to ensure there are no defects or imperfections. If any Jacket or wearable is found to be defective we will replace or repair it at no cost to you. Simply fill out the contact form and we will email you an RMA and return postage label. Please remember that personalized apparel is custom made to order and is personal to only you. As such, we are unable to accept returns on Jackets or wearables for any other reason.
What materials are used to create your jackets?
At LetterSports, we hand select only the highest quality materials for your Jacket and other wearables including Genuine Natural Leather, Thick 24oz Melton Wool, Pure Ringspun Cotton, and Colorfast Polyester Knit. Don’t settle for anything less than the very best in quality. We are dedicated to making sure your Jacket not only looks great but feels great and is made to last for years to come. See Materials and Colors
What Size Should I Order?
Feel free to contact us with any questions about selecting the right size. If you would like a slimmer fit select a smaller regular size and add extra length to the body and sleeves. Here is a general sizing chart:
What other groups do you make jackets for?
LetterSports designs and manufacturers custom jackets for clubs, corporate groups, special events, marketing swag and more! We can help you create the perfect Varsity Letter Jacket that your group will be proud to wear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover). For your convenience, we also accept PayPal Credit Financing and Apple Pay. There is no additional fee for these payment methods. If you are required by your school or organization to pay using a method other than those listed, please reach out to us at (385) 645-3132 to discuss your specific payment requirements.
Do you charge sales tax?
We are required by law to charge applicable sales tax for purchases shipped to Utah addresses. At this time all other states and international orders are not charged a sales tax. Resellers are welcome to send us a copy of your sales tax exemption/resell certificate. Once verified and placed on file you will not be charged sales tax on your orders per local and national laws.
Where will my order ship from?
Once completed and checked for quality, your order will ship immediately from our facility in Eagle Mountain, Utah USA. Once your order has left our facility, please allow 2-5 business for delivery.
What designs can I upload for patches?
You can upload any image that meet’s the Personalized Apparel Rules. Per copyright and trademark laws, you are not able to use any copyrighted or trademarked content (ie sports team logos, player names, etc). LetterSports prohibits the use of profane or offensive content. LetterSports allows you to upload your own custom design as long as it meets all above-mentioned criteria at its sole discretion. Once your custom image is approved and added to your account profile, you are able to use it as often as you like. For more details on personalized apparel click here.
When will my order ship?
We know you are excited to receive and begin wearing your custom Jacket from Letter Sports. Please remember that all Letter Sports Varsity Jackets are custom made to order based on your unique specifications. Even so, we are able to provide you with an industry leading 3-4 week production time. While this is considered fast for our industry, we are will not cut corners on quality. Once your Jacket is ready, we will be sure to prepare and ship it quickly. Typically it will take 2-6 business days once shipped to arrive safely to you.
How can I become a distributor?
LetterSports is actively seeking local area distributors of our High Quality, Custom Jackets and wearables. We offer exclusive territory partnerships and provide you with the industry’s best terms and products. If you are interested in becoming a distributor, please contact Thomas by calling (385) 645-3132.
We know this is not a complete list of questions you may have about our products and services. If your question was not satisfactorily answered on this page, please complete this form and we will be in touch as soon as we can with your answer. Please allow one business day to hear back from us. Thank you……from all of us here LetterSports!